Customer Support Representative (Pretoria)

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Paid time off

Online training

Remote team support

Job summary

WhatJobs Direct is seeking a diligent Customer Support Representative to join our team remotely in South Africa. You will be the first point of contact for customers, handling inquiries and resolving issues across our product range with professionalism and care.

This fully remote role offers flexible hours, an independent work environment, and the chance to contribute to customer success for our Gauteng region footprint while working from home.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both written and verbal.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Experience with CRM systems is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home workspace.
• Customer-centric attitude and a passion for helping others.
• High school diploma or equivalent.
• The ability to adapt to a fully remote work environment, while being mindful of our Pretoria operational hub.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Document customer interactions and resolutions in the CRM system.
• Identify and escalates priority issues to the appropriate internal teams.
• Assist customers with account management and order processing.
• Contribute to building customer loyalty and satisfaction through exceptional service.
• Maintain a high level of product knowledge to address customer needs effectively.
• Participate in remote team meetings and training sessions.
• Adhere to all company guidelines and service level agreements.

Skills

Communication

Active listening

Problem solving

Customer service

Time management

Education

High school diploma

Tools

CRM systems

Computer literacy

Job description

About the Role

Our client, WhatJobs Direct, is looking for a diligent and customer-oriented Customer Support Representative to join their team remotely. While the company operates with a presence in Pretoria, Gauteng, this specific role is fully remote, offering flexibility and the convenience of working from home. You will be the first point of contact for customers, providing essential support, answering inquiries, and resolving issues related to our client's diverse range of products and services. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in an independent work environment. You will play a key role in shaping positive customer experiences and contributing to the overall satisfaction of our client's user base. We seek a self-motivated individual who can manage their time effectively and maintain high performance standards while working remotely. The position requires strong communication skills and a proactive approach to problem-solving, ensuring all customer interactions are handled with professionalism and care.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Document customer interactions and resolutions in the CRM system.
• Identify and escalates priority issues to the appropriate internal teams.
• Assist customers with account management and order processing.
• Contribute to building customer loyalty and satisfaction through exceptional service.
• Maintain a high level of product knowledge to address customer needs effectively.
• Participate in remote team meetings and training sessions.
• Adhere to all company guidelines and service level agreements.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both written and verbal.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Experience with CRM systems is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home workspace.
• Customer-centric attitude and a passion for helping others.
• High school diploma or equivalent.
• The ability to adapt to a fully remote work environment, while being mindful of our Pretoria operational hub.

Benefits

• Annual salary of R .
• Work from the comfort of your home.
• Flexible working hours (within operational needs).
• Opportunities for online training and professional development.
• Supportive remote team environment.
• Access to company resources and support systems.
• Paid time off.
• Contribute to customer success for a leading company, supporting the Gauteng region.