On-Site Customer Support Specialist — Growth & Perks

Placements24; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary

Training and skill development

Company-provided uniform and tools

Job summary

Placements24 is seeking a Customer Support Specialist to join our client's team in Tembisa, Gauteng. You will be the first point of contact for customers, addressing inquiries, resolving issues, and processing requests with empathy and accuracy.

The ideal candidate has excellent English communication, strong problem-solving skills, and a patient, customer-centric approach. This on-site role offers growth within a stable organization in the Gauteng region.

Qualifications

• Prior experience in customer service or call center environment is essential.
• Excellent verbal and written communication in English.
• Strong listening and problem-solving abilities.
• Ability to stay calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services and policies.
• Resolve complaints and issues effectively and efficiently.
• Process orders, applications, and requests with attention to detail.
• Escalate complex issues to appropriate departments.

Skills

Communication

Active listening

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Databases

Job description

Placements24 is seeking a Customer Support Specialist to join our client's team in Tembisa, Gauteng. You will be the first point of contact for customers, addressing inquiries, resolving issues, and processing requests with empathy and accuracy.

The ideal candidate has excellent English communication, strong problem-solving skills, and a patient, customer-centric approach. This on-site role offers growth within a stable organization in the Gauteng region.