Customer Care Specialist - WhatJobs Direct

Placements24; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Professional development

Supportive team environment

Ongoing training

Paid leave

Job summary

WhatJobs Direct is recruiting a Customer Care Specialist for our Pretoria, Gauteng, ZA office. You will be the primary contact for customer inquiries, delivering solutions and building strong relationships to ensure satisfaction. The role requires excellent communication, problem-solving, and teamwork.

You will handle calls, emails, and live chat, document interactions in the CRM, and escalate issues when needed. A strong customer focus and ability to learn quickly are essential for success.

Qualifications

• Previous experience in customer service or call center required.
• Excellent verbal and written communication in English.

Responsibilities

• Handle incoming calls, emails and live chat promptly and professionally.
• Provide accurate information about products, services and policies.
• Resolve complaints with aim of first-contact resolution.
• Document interactions and outcomes in the CRM system.
• Identify customer needs and suggest suitable solutions.

Skills

Communication skills

Active listening

Problem solving

English proficiency

CRM experience

Education

High school diploma

Degree preferred

Tools

CRM software

Helpdesk systems

Job description

About the Role

WhatJobs Direct is actively recruiting for a Customer Care Specialist to join our dedicated team. This role is based in our Pretoria, Gauteng, ZA office and is integral to ensuring our clients receive outstanding service and support. You will be the primary point of contact for customer inquiries, providing solutions and fostering positive relationships. This position requires excellent communication skills, a problem-solving mindset, and a genuine commitment to customer satisfaction. We are looking for individuals who are passionate about delivering exceptional experiences and contributing to a collaborative team environment. The ideal candidate will be adept at handling a variety of customer interactions, from addressing inquiries to resolving issues efficiently and professionally. This is an exciting opportunity to contribute to a company that values its customers and its employees.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Document all customer interactions and outcomes in the CRM system.
• Identify customer needs and suggest appropriate solutions or services.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to team goals by achieving individual performance targets.
• Provide feedback on customer service processes and suggest improvements.
• Ensure a positive and memorable customer experience for every interaction.

Requirements

• Previous experience in a customer service or call center role is required.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Ability to work effectively in a team environment and independently.
• Familiarity with company products/services or ability to learn quickly.
• Must be available to work on-site in Pretoria, Gauteng, ZA.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid and retirement fund contributions.
• This role provides a stable work environment in our Pretoria, Gauteng, ZA office.
• Opportunities for professional development and career advancement within the company.
• Supportive team atmosphere and management.
• Access to ongoing training to enhance skills.
• Paid leave and company holidays.
• A chance to make a significant impact on customer satisfaction and company loyalty.