Hybrid Customer Support Specialist | Tech-Savvy & Growth-Driven

Placements24; Johannesburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Collaborative team environment

Access to state-of-the-art technology

Performance-based incentives

Job summary

WhatJobs Direct is seeking a dedicated Customer Support Specialist in Johannesburg to maintain high customer satisfaction and deliver exceptional service. You will be the main contact for inquiries, issues, and feedback, supporting a diverse client base in a hybrid workplace.

Excellent communication and problem‑solving skills are essential. Responsibilities include handling inquiries across phone, email, and live chat, diagnosing and resolving issues, and documenting interactions in our CRM.

Qualifications

• Experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in English.
• Proficient with CRM software and ticketing systems.
• Ability to multitask and work in a hybrid environment in Johannesburg.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues and customer complaints efficiently.
• Provide accurate product and service information to customers.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with team members to share best practices and enhance support strategies.
• Maintain a deep understanding of our client’s products and services.

Skills

Customer service

English communication

Problem solving

CRM software

Ticketing systems

Multitasking

IT troubleshooting

Tools

CRM software

Ticketing systems

Job description

WhatJobs Direct is seeking a dedicated Customer Support Specialist in Johannesburg to maintain high customer satisfaction and deliver exceptional service. You will be the main contact for inquiries, issues, and feedback, supporting a diverse client base in a hybrid workplace.

Excellent communication and problem‑solving skills are essential. Responsibilities include handling inquiries across phone, email, and live chat, diagnosing and resolving issues, and documenting interactions in our CRM.