On-site Tech Support & Customer Care Specialist

Placements24; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive starting salary

Regular performance reviews

Medical aid and provident fund after 0

Job summary

Placements24 in South Africa is seeking a Customer Support Representative for their on-site office in Tembisa, Gauteng. You will be the first point of contact for customers, resolving queries and guiding users through our software in a professional and efficient manner.

We value a customer-focused attitude, clear communication, and the ability to work well under pressure. The role offers on-site collaboration, full training on our product suite, and opportunities for growth within the Gauteng

Qualifications

• High school diploma or equivalent; a tertiary qualification is a plus.
• 1–2 years of experience in customer service or helpdesk roles is desirable.
• Excellent verbal and written communication skills in English.
• Proficiency with MS Office and navigating various software applications.
• Experience with CRM software (HubSpot, Zoho) is an advantage.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve basic to intermediate customer issues related to our software products.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical issues to the appropriate internal teams and ensure follow-through.
• Maintain accurate records of customer interactions and support tickets in our CRM system.
• Contribute to the creation and updating of customer-facing FAQs and knowledge base articles.
• Gather customer feedback to inform product improvements.
• Engage with customers to build strong relationships and ensure needs are met.
• Adhere to company policies and aim for first-contact resolution.
• Collaborate with team members to improve overall support in Tembisa.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Calm under pressure

Education

High school diploma

Tertiary qualification

Tools

MS Office

HubSpot

Zoho CRM

Job description

Placements24 in South Africa is seeking a Customer Support Representative for their on-site office in Tembisa, Gauteng. You will be the first point of contact for customers, resolving queries and guiding users through our software in a professional and efficient manner.

We value a customer-focused attitude, clear communication, and the ability to work well under pressure. The role offers on-site collaboration, full training on our product suite, and opportunities for growth within the Gauteng