Fully Remote Customer Experience Specialist

Placements24; Pretoria; Hybrid; ZAR 167,000 - 290,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote work arrangement

Professional development opportunities

Supportive remote team culture

Access to customer service tools

Job summary

WhatJobs Direct is seeking a Customer Experience Representative to join our remote team supporting operations based in Pretoria. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our services from home.

The role emphasizes strong communication, problem-solving, and a patient, customer-focused approach, with performance-based bonuses and opportunities for professional development.

Qualifications

• Proven experience in customer service or call center.
• Excellent communication skills, both verbal and written.
• Remote work ready with reliable internet and dedicated workspace.
• Familiarity with CRM systems is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Process customer requests, such as orders, returns, and account updates.
• Identify and address customer needs to enhance their experience and satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Meet performance metrics and contribute to team goals.
• Provide feedback on customer experience to management to improve services.
• Adhere to company communication guidelines and best practices.

Skills

Clear communication

Active listening

Problem solving

Multitasking

CRM familiarity

Tools

CRM systems

Job description

WhatJobs Direct is seeking a Customer Experience Representative to join our remote team supporting operations based in Pretoria. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our services from home.

The role emphasizes strong communication, problem-solving, and a patient, customer-focused approach, with performance-based bonuses and opportunities for professional development.