On-Site Customer Care & Relations Specialist (Soweto)

Placements24; Soweto; Vor Ort; ZAR 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Provident fund

Annual leave

On-the-job training

Competitive salary

Zusammenfassung

Placements24 is seeking a dedicated Customer Relations Officer to join our team on-site in Soweto, Gauteng. You will be the primary contact for customers, handling inquiries, addressing concerns, and fostering positive interactions to drive satisfaction and loyalty.

The role requires excellent English communication, strong interpersonal skills, and a proactive approach to resolving issues. A friendly, on-site presence in Soweto is essential to success.

Qualifikationen

• Experience in customer service or client relations.
• Excellent English verbal and written communication.
• Strong interpersonal and active listening skills.
• Patience and professionalism in difficult situations.
• Proficient with basic office software.

Aufgaben

• Engage with customers to understand needs and provide tailored support.
• Address inquiries, complaints, and feedback professionally and promptly.
• Build and maintain positive customer relationships for satisfaction and retention.
• Process requests and ensure timely resolution.
• Maintain accurate records of interactions and account details.
• Collaborate with internal departments to resolve issues effectively.
• Provide information about products, services and policies.
• Identify opportunities to enhance satisfaction and loyalty programs.
• Follow up to ensure issues are resolved satisfactorily.

Kenntnisse

Customer service

Communication

Interpersonal skills

Active listening

Problem solving

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

Placements24 is seeking a dedicated Customer Relations Officer to join our team on-site in Soweto, Gauteng. You will be the primary contact for customers, handling inquiries, addressing concerns, and fostering positive interactions to drive satisfaction and loyalty.

The role requires excellent English communication, strong interpersonal skills, and a proactive approach to resolving issues. A friendly, on-site presence in Soweto is essential to success.