Customer Experience Specialist

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a Customer Support Officer in Soweto, Gauteng to deliver friendly, patient service and resolve inquiries. You will be the primary contact for customers, handling requests via phone, email, and in person, while maintaining accurate CRM records.

You will contribute to customer satisfaction, escalate complex issues as needed, and uphold company service standards. A positive attitude and strong communication are essential in this role.

Qualifications

• Experience in customer service preferred.
• Ability to work with CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues and complaints promptly and effectively.
• Document customer interactions and feedback in the CRM system.
• Process customer requests and transactions accurately.
• Escalate complex issues to the appropriate personnel.
• Maintain a high level of product and service knowledge.
• Adhere to customer service standards and company procedures.
• Contribute to team goals and overall customer satisfaction.
• Proactively identify opportunities to enhance the customer experience.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

Placements24 is seeking a Customer Support Officer in Soweto, Gauteng to deliver friendly, patient service and resolve inquiries. You will be the primary contact for customers, handling requests via phone, email, and in person, while maintaining accurate CRM records.

You will contribute to customer satisfaction, escalate complex issues as needed, and uphold company service standards. A positive attitude and strong communication are essential in this role.