Hybrid Customer Success & Relations Specialist - Soweto

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development opportunities

Community-focused team

Job summary

Placements24 in Soweto, Gauteng, is seeking a personable Customer Relations Officer for a hybrid role. You will build strong customer relationships, handle inquiries, and gather feedback to enhance experiences. The position emphasizes servicing Soweto communities with a focus on customer advocacy and service excellence.

The role combines remote work with in-office collaboration in Soweto. Candidates should have strong communication skills and a proactive, customer-centric mindset to grow within

Qualifications

• Proven experience in customer relations or a similar client-facing role.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport easily.

Responsibilities

• Develop and nurture positive relationships with existing and potential customers.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Facilitate effective communication between customers and relevant company departments.
• Resolve customer issues and complaints, ensuring satisfactory outcomes.
• Maintain accurate customer records and interaction logs.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Assist in developing and implementing customer engagement strategies.
• Gather customer insights to inform product and service improvements.
• Represent the company professionally in all customer interactions.
• Collaborate with sales and marketing teams on customer outreach initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

multitasking

Education

High school diploma

Tools

CRM software

Job description

Placements24 in Soweto, Gauteng, is seeking a personable Customer Relations Officer for a hybrid role. You will build strong customer relationships, handle inquiries, and gather feedback to enhance experiences. The position emphasizes servicing Soweto communities with a focus on customer advocacy and service excellence.

The role combines remote work with in-office collaboration in Soweto. Candidates should have strong communication skills and a proactive, customer-centric mindset to grow within