On-Site Client Support Specialist – Soweto

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-site role in Soweto

Training and career growth

Dynamic team environment

Job summary

WhatJobs Direct is recruiting a Client Support Agent for an on-site role in Soweto, Gauteng. You will be the primary contact for clients, handling inquiries and resolving issues with empathy and professionalism.

The ideal candidate will have strong communication skills, prior customer service experience, and be capable of maintaining accurate CRM records while adhering to company procedures. A supportive team environment and opportunities for growth are emphasized.

Qualifications

• Prior customer service or client support experience.
• Strong verbal and written communication.
• Excellent listening and problem-solving abilities.
• Proficient in basic computer operations and data entry.
• Able to work on-site in Soweto, Gauteng.

Responsibilities

• Answer client inquiries via phone, email, and in-person.
• Provide accurate information on services and accounts.
• Process requests, applications, and complaints efficiently.
• Maintain up-to-date client records in the CRM.
• Escalate complex issues to senior staff.
• Foster professional, empathetic client relationships.
• Support policy adherence and team collaboration.
• Identify opportunities to improve the client experience.

Skills

Communication

Listening

Problem solving

Data entry

Education

High School Diploma

Tools

CRM system

Job description

WhatJobs Direct is recruiting a Client Support Agent for an on-site role in Soweto, Gauteng. You will be the primary contact for clients, handling inquiries and resolving issues with empathy and professionalism.

The ideal candidate will have strong communication skills, prior customer service experience, and be capable of maintaining accurate CRM records while adhering to company procedures. A supportive team environment and opportunities for growth are emphasized.