On-Demand Online Operations Manager

Pick N Pay; Cape Town; Remote; ZAR 900,000 - 1,300,000; Full time

Job summary

Pick N Pay is seeking an experienced E-commerce Manager to lead our online business operations in a fully remote role. You will drive the e-commerce strategy, optimize the online customer journey, and maximize revenue across the online store.

You will oversee product merchandising, digital marketing, pricing, promotions, and analytics to inform decisions and improve performance while ensuring an exceptional customer experience from discovery to post-purchase support.

Qualifications

• 5+ years in e-commerce leadership or digital commerce
• Proven ability to drive revenue growth through online channels
• Strong knowledge of e-commerce platforms, digital marketing, and analytics
• Understanding of UX/UI and customer journey optimization

Responsibilities

• Develop and execute a comprehensive e-commerce strategy to drive sales, conversion rates, and customer lifetime value.
• Manage all aspects of the online store, including website content, product listings, pricing, and promotions.
• Oversee digital marketing initiatives (SEO, paid ads, email, social) to drive traffic and conversions.
• Analyze e-commerce data and KPIs to inform decisions and optimize performance.
• Ensure a seamless customer experience from discovery to post-purchase support.

Skills

E-commerce strategy

Digital leadership

UX/UI & CRO

Data analytics

Tools

Shopify

Google Analytics

SEO tools

Paid media platforms

Job description

E-commerce Manager

Our client is actively seeking a highly skilled and strategic E-commerce Manager to lead their online business operations. This fully remote position offers the unique opportunity to drive the company's e-commerce strategy from anywhere, focusing on optimizing the online customer journey and maximizing revenue. You will be responsible for overseeing all aspects of the online store, from product merchandising and digital marketing to customer experience and operational efficiency. This role is crucial for enhancing our client's digital footprint and achieving ambitious growth targets in the competitive online marketplace.

About the Role

Our client is actively seeking a highly skilled and strategic E-commerce Manager to lead their online business operations. This fully remote position offers the unique opportunity to drive the company's e-commerce strategy from anywhere, focusing on optimizing the online customer journey and maximizing revenue. You will be responsible for overseeing all aspects of the online store, from product merchandising and digital marketing to customer experience and operational efficiency. This role is crucial for enhancing our client's digital footprint and achieving ambitious growth targets in the competitive online marketplace.

Key Responsibilities

• Develop and execute a comprehensive e-commerce strategy to drive sales, conversion rates, and customer lifetime value.
• Manage all aspects of the online store, including website content, product listings, pricing, and promotions.
• Oversee digital marketing initiatives, including SEO, paid advertising, email marketing, and social media campaigns, to drive traffic and conversions.
• Analyze e-commerce data and KPIs, generating insights to inform business decisions and optimize performance.
• Ensure a seamless and exceptional customer experience throughout the online purchasing journey, from discovery to post-purchase support.

Requirements

• Minimum of 5 years of experience in e-commerce management or a similar digital leadership role.
• Proven track record of success in developing and executing e-commerce strategies that have driven significant revenue growth.
• In-depth knowledge of e-commerce platforms, digital marketing channels, and analytics tools.
• Strong understanding of UX/UI principles and customer journey optimization.