Office Receptionist (Hospitality)

Profile Personnel; East London; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Accommodation provided

Meals included

Job summary

Profile Personnel is seeking a friendly Office Receptionist to greet guests and manage bookings in a hospitality setting. You will handle calls, emails, and admin tasks while delivering excellent guest service and maintaining smooth daily operations.

Ideal candidates are well-presented, highly organised, and capable of multitasking under pressure. Weekend and public holiday availability is advantageous, with accommodation and meals provided as part of the offer.

Qualifications

• Clear verbal and written communication skills.
• Professional and well-presented appearance.
• Strong organisational and time management abilities.
• Ability to multitask and work under pressure.
• Proficiency with Microsoft Office and email systems.
• High attention to detail and accuracy.
• Strong problem-solving mindset.
• Hospitality or hotel reception experience is a plus.
• Driver's license is advantageous.

Responsibilities

• Welcoming guests and creating a positive first impression.
• Managing bookings and guest enquiries.
• Handling calls, emails, and general reception duties.
• Maintaining accurate guest records and administrative tasks.
• Providing exceptional customer service and smooth day-to-day operations.

Skills

Verbal & written communication

Friendly demeanor

Organisational skills

Multitasking ability

Microsoft Office proficiency

Attention to detail

Problem solving

Hospitality experience (adv)

Driver's license (adv)

Weekend/holiday availability

Tools

Microsoft Office

Email systems

Job description

Are you a friendly, organised, and customer-focused individual who enjoys working with people? We are looking for a professional Office Receptionist to be the welcoming face of our hospitality establishment.

If you thrive in a fast-paced environment, enjoy multitasking, and have a passion for delivering excellent guest service, we'd love to hear from you!

What You'll Be Doing

• Welcoming guests and creating a positive first impression
• Managing bookings and guest enquiries
• Handling calls, emails, and general reception duties
• Maintaining accurate guest records and administrative tasks
• Providing exceptional customer service while ensuring smooth day-to-day operations

What We're Looking For

• Excellent verbal and written communication skills
• Friendly, professional, and well-presented
• Strong organisational and time management abilities
• Ability to multitask and work efficiently under pressure
• Computer literate with Microsoft Office and email systems
• High attention to detail and accuracy
• Strong problem-solving skills and a positive attitude
• Previous hotel reception or hospitality experience will be advantageous
• Experience with Semper will be advantageous
• Valid driver's licence will be advantageous
• Willingness to work weekends and public holidays when required

Benefits

• Accommodation provided
• Meals included