Hotel Receptionist

The President Hotel; Cape Town; On-site; ZAR 150,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Company contribution to medical and pension

Great team culture

Job summary

The President Hotel in Cape Town is seeking a dedicated Hotel Receptionist to provide exceptional guest service at a busy front desk. Responsibilities include welcoming guests, managing check-ins/check-outs using OPERA PMS, and ensuring accurate guest profiles and billing.

The ideal candidate will have at least 2 years of experience in hotel front office operations, strong communication skills, and the ability to thrive in a fast-paced environment. A competitive salary and benefits are offered.

Qualifications

• Minimum 2 years' experience in hotel front office.
• Previous role as Hotel Receptionist preferred.
• Ability to work shifts, weekends, and holidays.

Responsibilities

• Welcome guests professionally and confidently.
• Manage hotel check-ins and check-outs efficiently.
• Handle guest complaints professionally and efficiently.
• Maintain hotel Front Office standards and SOPs.

Skills

OPERA PMS experience

Excellent communication skills

Strong computer literacy

Guest service skills

Education

Matric Certificate (Grade 12)

Hospitality qualification or diploma

Tools

Microsoft Office

OPERA PMS

Job description

Because every great hotel stay begins with a warm welcome and a confident smile.

At The President Hotel, the hotel front desk is more than just check‑ins and check‑outs; it's where first impressions are made, guest relationships begin, and memorable hotel stays are created. As we continue our journey toward luxury, we're looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk.

If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you.

Minimum Requirements

• Matric Certificate (Grade 12)
• Hospitality qualification or diploma (advantageous)
• Minimum 2 years' experience within a hotel front office or hotel reception environment
• Previous experience as a Hotel Receptionist or Front Office Receptionist preferred
• Strong hands‑on OPERA PMS experience essential
• Strong computer literacy, including OPERA PMS and Microsoft Office
• Experience within a busy 4‑star or 5‑star hotel environment preferred
• Excellent communication and guest service skills
• Ability to work shifts, weekends, and public holidays
• Professional grooming and presentation
• CV must be fully updated prior to submission

What You’ll Be Doing

• Welcoming hotel guests with warmth, professionalism, and confidence
• Managing hotel check‑ins and check‑outs efficiently using OPERA PMS
• Assisting guests with requests, queries, and general hotel information
• Handling guest complaints and concerns professionally and efficiently
• Ensuring all guest profiles, bookings, and billing details are accurate
• Managing cashiering procedures and daily hotel reception administration
• Communicating effectively with Housekeeping and other hotel departments
• Monitoring arrivals, departures, room allocations, and guest requests
• Maintaining hotel Front Office standards and SOPs at all times
• Delivering exceptional hotel guest service and creating memorable experiences
• Keeping the hotel reception area neat, organised, and professional
• Supporting the Front Office team wherever needed to ensure smooth hotel operations

Why Join The President Hotel

• Be part of a hotel team that genuinely cares about guest experience
• Work in a high‑volume, professional hotel environment
• Play a key role in our journey toward luxury
• Engage with a diverse international hotel guest base
• Competitive salary, company contribution to medical and pension and great team culture