Receptionist

Pezula Hotel; Knysna; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Pezula Hotel in Knysna is seeking a Receptionist to warmly welcome guests, manage front desk administration and ensure smooth arrivals and departures. You will liaise with reservations, housekeeping and maintenance to support daily operations and guest satisfaction.

The role emphasizes hosting, accurate record-keeping in Opera, and upselling hotel facilities and services. Weekend work, strong communication and a service-driven mindset are essential.

Qualifications

• Grade 12 or equivalent.
• Minimum 2 years’ experience in the same or similar role.
• Opera system experience essential.
• Strong communication and guest service skills.
• Professional appearance and reliability.

Responsibilities

• Welcome guests and manage front desk administration.
• Handle guest inquiries via phone, email and in person.
• Process payments, billing and foreign exchange transactions.
• Coordinate guest requests with housekeeping and maintenance.

Education

Grade 12 or equivalent

2+ years front desk/guest services experience

Strong communication skills

Multitasking in fast-paced environment

Tools

Opera system

Job description

The Role

As Receptionist, you’ll be responsible for welcoming guests, managing front desk administration and ensuring a smooth arrival and departure process. You’ll play a central role in daily guest interaction while supporting operational flow between reservations, housekeeping and maintenance. This position combines hosting, administration and guest coordination, ensuring the front office runs efficiently day to day.

Key Responsibilities

• Manage guest check-in and check-out procedures on Opera
• Handle guest enquiries via phone, email and in person
• Relay and route written and verbal messages accurately
• Process payments, billing and foreign exchange transactions
• Provide accurate change and maintain financial accuracy at the front desk
• Coordinate guest requests with housekeeping and maintenance teams
• Receive, store and deliver luggage, parcels and mail
• Assist guests with errands and special requests
• Upsell hotel facilities, food and beverage outlets and wellness services
• Make restaurant, spa and activity reservations for guests
• Provide information on local attractions, transport and tourism services
• Maintain strong knowledge of the hotel, surrounding area and group properties
• Support switchboard and night audit relief when required
• Perform general clerical and administrative duties
• Ensure the front desk area remains organised, presentable and aligned with company standards
• Maintain accurate guest records and daily administration on Opera
• Remain telephonically available and responsive to email communication when on duty

What We’re Looking For

• Grade 12 or equivalent
• Minimum 2 years’ experience in the same or similar role
• Opera system experience essential
• Strong communication and guest service skills
• Sound judgement and problem-solving ability
• Professional appearance and reliability
• Ability to multitask in a fast-paced environment
• Flexible to work weekends, public holidays and overtime when required
• A collaborative team player with a service-driven mindset

What We Offer

• Competitive remuneration aligned with experience
• Exposure to multi-property hospitality systems and processes
• Supportive leadership and structured operational guidance
• Staff benefits aligned with group policies
• A stable hospitality environment with growth potential