Hotel Receptionist

Aquat Consulting; Pretoria; On-site; ZAR 133,920 - 167,400; Full time

Benefits offered by this job

Friendly team and mutual support

Professional and personal development opportunities

Job summary

A luxury hotel in Pretoria is seeking a dedicated Receptionist to join their friendly team. This role involves welcoming guests, managing check-ins and check-outs, and efficiently resolving guest requests and complaints. The ideal candidate has previous hospitality experience, excellent communication skills, and a customer-oriented approach. This position offers a pleasant working environment with opportunities for personal and professional development.

Qualifications

• Previous hospitality experience is an advantage.
• Ability to work efficiently in a dynamic environment.
• Good knowledge of foreign languages (English mandatory).

Responsibilities

• Welcome guests with kindness and professionalism upon arrival.
• Check-in and check-out of guests according to procedures.
• Solve guest requests and complaints efficiently.
• Provide information about hotel facilities and local attractions.
• Coordinate with other departments for a pleasant guest experience.

Skills

Excellent communication and interpersonal skills

Customer satisfaction orientation

Attention to detail

Job description

Our luxury hotel is looking for a dedicated and friendly Receptionist to join our welcoming team. If you enjoy working with people, providing excellent service, and being the first point of contact for guests, then this position is right for you.

Responsibilities

• Welcoming guests with kindness and professionalism upon their arrival at the hotel
• Check-in and check-out of guests according to hotel procedures
• Solving guest requests and complaints in an efficient and timely manner
• Providing necessary information about the hotel's facilities as well as local attractions
• Coordinating with other departments to ensure a pleasant guest experience

Requirements

• Previous hospitality experience is an advantage
• Excellent communication and interpersonal skills
• Ability to work efficiently in a dynamic and demanding environment
• Good knowledge of foreign languages (English is mandatory, other languages are an advantage)
• Attention to detail and customer satisfaction orientation

The benefits of working as a Receptionist at our hotel include a pleasant working environment, a friendly team and mutual support, opportunities for professional and personal development, as well as the opportunity to interact with guests from diverse cultural backgrounds.

If you are a person with a positive attitude, customer-oriented and eager to be part of a successful team, we invite you to apply for the position of Hotel Receptionist. We look forward to meeting you!