Office-Based Customer Support Specialist in Vereeniging

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and provident fund

Paid annual leave

Training and development

Team-building events

Employee discounts

Job summary

Placements24 in Vereeniging, Gauteng is seeking a Customer Support Specialist to be the first contact for customers. This full-time, office-based role focuses on delivering exceptional service, resolving inquiries, and guiding customers through available offerings.

The ideal candidate has strong communication, problem-solving abilities, and a positive, customer-centric attitude. The position offers growth within a dynamic company dedicated to its customers and employees.

Qualifications

• Must have prior customer service experience or related field.
• Excellent verbal and written communication.
• Strong problem-solving and conflict resolution skills.
• Proficiency with basic office software and computer use.

Responsibilities

• Handle inquiries via phone, email, and in person.
• Provide information about products and services.
• Troubleshoot and resolve issues promptly and professionally.
• Process orders, forms, and requests.
• Maintain accurate customer records in the system.
• Escalate complex issues to the appropriate team.
• Follow up to ensure customer satisfaction after resolution.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.
• Identify opportunities to improve the customer experience.

Skills

Excellent communication

Active listening

Problem solving

Team player

Adaptability

Education

High school diploma or equivalent

Tools

Office software

Job description

Placements24 in Vereeniging, Gauteng is seeking a Customer Support Specialist to be the first contact for customers. This full-time, office-based role focuses on delivering exceptional service, resolving inquiries, and guiding customers through available offerings.

The ideal candidate has strong communication, problem-solving abilities, and a positive, customer-centric attitude. The position offers growth within a dynamic company dedicated to its customers and employees.