Hybrid Customer Support Pro - Growth & Benefits

Placements24; Vereeniging; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund contributions

Career development

Job summary

Placements24 is seeking a Customer Support Advisor for its Vereeniging, Gauteng office. The role focuses on delivering positive customer interactions, resolving inquiries, and maintaining up-to-date product knowledge.

You will handle inquiries via phone, email, and chat, document interactions in the CRM, and collaborate with colleagues to ensure exceptional service. This hybrid role offers growth opportunities and a supportive team environment in Vereeniging.

Qualifications

• Experience in customer service, call center, or client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask in a fast-paced setting.
• Willingness to work from office in Vereeniging and participate in hybrid work arrangements.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products, services and promotions.
• Resolve customer issues, complaints, and concerns with patience and efficiency.
• Document all customer interactions in the CRM system.
• Identify and escalate priority issues to the relevant departments or supervisors.
• Collaborate with team members to share insights and improve service delivery.
• Gather customer feedback and report trends or suggestions to management.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to a positive and collaborative team environment.
• Assist in onboarding new team members as needed.

Skills

Communication

Active listening

Problem solving

Customer service

Tools

CRM software

Office applications

Job description

Placements24 is seeking a Customer Support Advisor for its Vereeniging, Gauteng office. The role focuses on delivering positive customer interactions, resolving inquiries, and maintaining up-to-date product knowledge.

You will handle inquiries via phone, email, and chat, document interactions in the CRM, and collaborate with colleagues to ensure exceptional service. This hybrid role offers growth opportunities and a supportive team environment in Vereeniging.