Customer Support Specialist - WhatJobs Direct

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and provident fund

Paid annual leave

Training and development

Team-building events

Employee discounts

Job summary

Placements24 in Vereeniging, Gauteng is seeking a Customer Support Specialist to be the first contact for customers. This full-time, office-based role focuses on delivering exceptional service, resolving inquiries, and guiding customers through available offerings.

The ideal candidate has strong communication, problem-solving abilities, and a positive, customer-centric attitude. The position offers growth within a dynamic company dedicated to its customers and employees.

Qualifications

• Must have prior customer service experience or related field.
• Excellent verbal and written communication.
• Strong problem-solving and conflict resolution skills.
• Proficiency with basic office software and computer use.

Responsibilities

• Handle inquiries via phone, email, and in person.
• Provide information about products and services.
• Troubleshoot and resolve issues promptly and professionally.
• Process orders, forms, and requests.
• Maintain accurate customer records in the system.
• Escalate complex issues to the appropriate team.
• Follow up to ensure customer satisfaction after resolution.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.
• Identify opportunities to improve the customer experience.

Skills

Excellent communication

Active listening

Problem solving

Team player

Adaptability

Education

High school diploma or equivalent

Tools

Office software

Job description

About the Role

Our client is seeking a dedicated and energetic Customer Support Specialist to join their team in Vereeniging, Gauteng. This is a full-time, office-based role where you will be the first point of contact for customers, providing outstanding service and support. You will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and guiding customers through our client's offerings. We are looking for individuals with excellent communication skills, a positive attitude, and a commitment to delivering exceptional service. This position offers a great opportunity to grow within a dynamic company and contribute to a team that values teamwork and customer-centricity. If you are passionate about helping people and possess strong problem-solving abilities, this role is ideal for you. Join a company that is dedicated to its customers and its employees.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person.
• Provide information about products and services.
• Troubleshoot and resolve customer issues promptly and professionally.
• Process orders, forms, applications, and requests.
• Maintain accurate customer records and update information in the system.
• Escalate complex issues to the appropriate team or supervisor.
• Follow up with customers to ensure satisfaction with resolved issues.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.
• Identify opportunities to improve the customer experience.

Requirements

• Previous experience in customer service or a related field.
• Excellent communication and active listening skills.
• Strong problem-solving abilities.
• Proficiency in using computers and basic office software.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude.
• High school diploma or equivalent required.
• Must be available to work in the Vereeniging, Gauteng office.
• Willingness to learn and adapt to new processes.
• Dependable and punctual.

Benefits

• Competitive annual salary of R .
• Opportunity to work in a vibrant office environment.
• Contribution to medical aid and provident fund.
• Paid annual leave.
• Training and development opportunities.
• Stable employment with a reputable company.
• Team-building events.
• Employee discounts.