Customer Support Advisor - Vereeniging

Placements24; Vereeniging; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund contributions

Career development

Job summary

Placements24 is seeking a Customer Support Advisor for its Vereeniging, Gauteng office. The role focuses on delivering positive customer interactions, resolving inquiries, and maintaining up-to-date product knowledge.

You will handle inquiries via phone, email, and chat, document interactions in the CRM, and collaborate with colleagues to ensure exceptional service. This hybrid role offers growth opportunities and a supportive team environment in Vereeniging.

Qualifications

• Experience in customer service, call center, or client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask in a fast-paced setting.
• Willingness to work from office in Vereeniging and participate in hybrid work arrangements.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products, services and promotions.
• Resolve customer issues, complaints, and concerns with patience and efficiency.
• Document all customer interactions in the CRM system.
• Identify and escalate priority issues to the relevant departments or supervisors.
• Collaborate with team members to share insights and improve service delivery.
• Gather customer feedback and report trends or suggestions to management.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to a positive and collaborative team environment.
• Assist in onboarding new team members as needed.

Skills

Communication

Active listening

Problem solving

Customer service

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for an engaging and customer-focused Customer Support Advisor to join their team in Vereeniging, Gauteng . This role is pivotal in ensuring every customer interaction is positive and resolves their needs effectively. You will be the primary point of contact for customers, handling inquiries, providing information, and resolving issues related to our client's products and services. The ideal candidate possesses exceptional communication skills, a friendly and empathetic demeanor, and a strong commitment to customer satisfaction. This is an excellent opportunity to contribute to a dynamic team and enhance customer loyalty in a structured environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate and comprehensive information about products, services, and promotions.
• Resolve customer issues, complaints, and concerns with patience and efficiency.
• Document all customer interactions, transactions, comments, and actions in the CRM system.
• Identify and escal priority issues to the relevant departments or supervisors.
• Collaborate with team members to share insights and improve service delivery.
• Gather customer feedback and report trends or suggestions to management.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to a positive and collaborative team environment.
• Assist in onboarding new team members as needed.

Requirements

• Previous experience in a customer service, call center, or client-facing role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced setting.
• A genuine passion for helping customers and ensuring their satisfaction.
• Experience with hybrid work arrangements, balancing office presence with remote work flexibility.
• Must be willing to work from our office in Vereeniging, Gauteng .
• Team-oriented with a positive attitude and strong work ethic.
• Detail-oriented with good organizational skills.

Benefits

Our client offers a competitive salary, accompanied by performance bonuses and a comprehensive benefits package, including medical aid and retirement fund contributions. Employees will benefit from ongoing training programs and opportunities for career advancement within the company. This role provides the flexibility of a hybrid work model, supporting a healthy work-life balance. Join a supportive team environment dedicated to delivering excellent customer experiences and contributing to our client's success in Vereeniging .