On-Site Customer Support Specialist - Mossel Bay

Placements24; Mossel Bay; Presencial; ZAR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid

Provident fund

Training provided

Resumo da oferta

Placements24 in Mossel Bay, Western Cape, is seeking a dedicated Customer Support Agent to join their on-site team. You will be the first point of contact for customers, handling inquiries via phone, email, and in-person interactions while maintaining accurate CRM records.

The role requires strong English communication, a high school diploma, and a patient, detail-oriented approach. A stable, full-time position with growth potential in a supportive local environment is offered.

Qualificações

• Previous experience in customer service or a related field is preferred.
• Strong verbal and written communication skills in English.
• Excellent active listening and interpersonal skills.
• Proficiency in using computers and basic office software.
• Ability to remain patient and professional under pressure.
• Good problem-solving abilities and a detail-oriented approach.
• High school diploma or equivalent.

Responsabilidades

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Provide clear and accurate information about products, services, and company policies.
• Resolve customer issues and complaints promptly and effectively, escalating when necessary.
• Process customer orders, requests, and applications accurately.
• Maintain detailed and organized records of customer interactions in the CRM system.
• Identify customer needs and offer appropriate solutions or product recommendations.
• Adhere to company service standards and procedures.
• Contribute to a positive team environment and collaborate with colleagues.
• Gather customer feedback to help improve service delivery.

Conhecimentos

Customer service

English communication

Phone & email handling

Problem solving

Formação académica

High school diploma

Ferramentas

CRM software

MS Office

Descrição da oferta de emprego

Placements24 in Mossel Bay, Western Cape, is seeking a dedicated Customer Support Agent to join their on-site team. You will be the first point of contact for customers, handling inquiries via phone, email, and in-person interactions while maintaining accurate CRM records.

The role requires strong English communication, a high school diploma, and a patient, detail-oriented approach. A stable, full-time position with growth potential in a supportive local environment is offered.