NOC Engineer: Real-Time Monitoring & Incident Response

DigiOutsource; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Benefits offered by this job

Learning and development programmes

Performance feedback tools

Group Life Cover

Retirement Annuity Subsidy

Medical Aid Subsidy

Job summary

DigiOutsource in Cape Town is seeking a skilled Operations Analyst to monitor system performance and manage incidents effectively. Candidates should have a strong understanding of various monitoring tools and incident management practices, with relevant experience in operational environments.

The ideal candidate will possess excellent communication skills, IT certifications, and experience using tools like Jira for incident tracking.

Join us for development programs, a supportive feedback culture, and comprehensive benefits!

Qualifications

• 3-5 years’ experience in Operations, NOC, or Incident Management.
• Experience using major monitoring platforms like Nagios, SolarWinds.
• ITIL Incident Management knowledge, ideally with ITIL v4 certification.

Responsibilities

• Monitor system health and performance using designated tools.
• Manage incidents using structured escalation and tracking.
• Automate operational tasks to enhance efficiency.

Skills

Monitoring tools (Grafana, Datadog)

TCP/IP, DNS, HTTP, TLS

Incident Management (ITIL)

Scripting (Bash, Python)

Cloud technologies (AWS, Azure, GCP)

Education

CompTIA A+ / Network+ or Cisco CCNA

Relevant IT qualification

Tools

Jira

PagerDuty

Docker

Kubernetes

Job description

DigiOutsource in Cape Town is seeking a skilled Operations Analyst to monitor system performance and manage incidents effectively. Candidates should have a strong understanding of various monitoring tools and incident management practices, with relevant experience in operational environments.

The ideal candidate will possess excellent communication skills, IT certifications, and experience using tools like Jira for incident tracking.

Join us for development programs, a supportive feedback culture, and comprehensive benefits!