NOC Engineer: Real-Time Monitoring & Incident Response

Digital Outsource Services; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Digital Outsource Services, based in Cape Town, seeks an IT Operations Specialist. This role involves troubleshooting platform issues, managing incidents, and collaborating across teams to ensure operational effectiveness in a fast-paced environment.

Applicants should have 3-5 years of experience, relevant IT qualifications, and a strong background in incident management and monitoring tools like Jira and Nagios.

Qualifications

• 3-5 years’ experience in an Operations, NOC, or Incident Management environment.
• Hands-on experience using monitoring platforms like Datadog or Zabbix.
• ITIL v4 Foundation certification or structured incident-response workflow experience.

Responsibilities

• Support troubleshooting of platform issues using TCP/IP and DNS.
• Assist with fault isolation and impact assessment during incidents.
• Maintain knowledge base documentation for incident response.

Skills

TCP/IP knowledge

Incident management

Monitoring platform experience

Collaboration

Attention to detail

Education

Relevant IT qualification or certification

Tools

Jira

Nagios

ServiceNow

Job description

Digital Outsource Services, based in Cape Town, seeks an IT Operations Specialist. This role involves troubleshooting platform issues, managing incidents, and collaborating across teams to ensure operational effectiveness in a fast-paced environment.

Applicants should have 3-5 years of experience, relevant IT qualifications, and a strong background in incident management and monitoring tools like Jira and Nagios.