Night-Shift Customer Service Advisor | Multichannel Support

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 89,000 - 117,000; Part time

Benefits offered by this job

Night shift allowance

Completion bonus

Short-term contract

Global exposure

Job summary

Huntswood, part of the ResultsCX group, is hiring Customer Service Advisors for a night-shift role in South Africa. You will handle webchat, voice, and email with a focus on resolving issues and creating WOW moments for customers.

The position offers a short-term contract with global exposure and potential bonuses. Ideal candidates have matric or NQF Level 4, a clear credit and criminal record, and at least six months in a call centre or related financial services environment, with multichannel

Qualifications

• Matric or NQF Level 4 equivalent is required.
• Clear credit and criminal record.
• Minimum six months of call centre or related financial services experience.
• Experience in multi-channel environments (phone, chat, emails) and basic US market knowledge.

Responsibilities

• Deliver exceptional service via webchat, voice, and email.
• Resolve issues proactively and own the outcome.
• Build rapport and create WOW moments for customers.

Skills

Customer service experience

Excellent communication

Multichannel support

Problem solving

Education

Matric or NQF Level 4 equivalent

Job description

Huntswood, part of the ResultsCX group, is hiring Customer Service Advisors for a night-shift role in South Africa. You will handle webchat, voice, and email with a focus on resolving issues and creating WOW moments for customers.

The position offers a short-term contract with global exposure and potential bonuses. Ideal candidates have matric or NQF Level 4, a clear credit and criminal record, and at least six months in a call centre or related financial services environment, with multichannel