Customer Service Advisor

Huntswood July, 2026; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Huntswood July, 2026 is hiring a Customer Service Advisor to support a financial services project in South Africa. The role emphasizes first-class telephony and email support, complaint handling, and strong customer-centric communication.

You will use empathy, active listening, and CRM tools to resolve inquiries and progress complaints, while meeting individual and team targets. The ideal candidate has 1-2 years in customer service, experience in financial services/insurance campaigns, and

Qualifications

• National Senior Certificate Grade 12/Matric is required.
• 1-2 years' experience in Customer Service is required.
• Experience in an international campaign and insurance space is advantageous.
• Excellent command of English, written and verbal.
• Clear credit and criminal records.
• Familiarity with CRM software and complaints management tools (training provided).

Responsibilities

• Provide first-class customer service via telephony and email.
• Log complaints, reconcile data and handle calls in a timely manner.
• Provide clear information on complaint processes and inquiries.
• Keep customers informed about complaint progress and outcomes.
• Meet personal and team performance targets.
• Develop skills and participate in training for complex queries.
• Work in a financial services environment and demonstrate professionalism.
• Communicate effectively and listen actively with accuracy and empathy.

Skills

Customer focus

Communication skills

Active listening

Attention to detail

Team player

Resilience

CRM experience

Numeric skills

Education

National Senior Certificate/Matric

Tools

CRM software

Complaints management tools

Job description

Short Summary

Customer Service Advisor with Huntswood July, 2026. Customer Service Advisor - Financial Services at Huntswood July, 2026

Key Details

• Position / opportunity: Customer Service Advisor
• Organization: Huntswood July, 2026
• Country / coverage: South Africa
• Location: South Africa
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-07-27
• Application deadline: Not specified

Description

We are seeking a dedicated Customer Services Agent to support a new project with a new client. You will be responsible for providing first class customer service telephony and email support to customers, using empathy, strong listening and communications skills to answer questions about the products and processes relating to the client, specifically complaints. High levels of engagement are required and there is potential to receive additional training for more complex tasks as the project develops. What you'll be doing: Handling inbound calls and emails from customers with professionalism and empathy Completing complaint logging, data reconciliation and call taking in-time activities Providing clear, helpful information on complaint processes and general enquiries Keeping customers informed about complaint progress Meeting personal and team performance targets Growing your skills - with potential for further training on more complex queries What we're looking for: Previous experience in a customer-focused environment. Working in a financial service environment - Imperative Excellent communication and active listening skills. High attention to detail and accuracy. Resilience, adaptability, and a team-player attitude. Basic knowledge of CRM systems - or a willingness to learn! Minimum Job Requirements National Senior Certificate Grade 12/Matric Clear Credit and Criminal record Clear HR Records 1- 2 years' experience in Customer Service International Campaign role Proven experience in the insurance space/FSP Campaign Proven track record of high performance Excellent command and use of English, both written and Verbal Attention to detail. Strong analytical and numeric skills Required Skills Experience in a customer centric environment and having some relevant recent telephony experience. Deliver high levels of accuracy and consistent quality Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a drive to succeed in a competitive environment. Familiarity with CRM software and complaints management tools preferred although not essential as full training will be provided Persistent and resilient attitude towards rejection and challenges. Ability to work under pressure and meet tight deadlines.

Responsibilities

• You will be responsible for providing first class customer service telephony and email support to customers, using empathy, strong listening and communications skills to answer questions about the products and processes relating to the client, specifically complaints.
• High levels of engagement are required and there is potential to receive additional training for more complex tasks as the project develops.
• Handling inbound calls and emails from customers with professionalism and empathy.
• Completing complaint logging, data reconciliation and call taking in-time activities.
• Providing clear, helpful information on complaint processes and general enquiries.
• Keeping customers informed about complaint progress.
• Meeting personal and team performance targets.
• Growing your skills - with potential for further training on more complex queries.
• Working in a financial service environment - Imperative.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems - or a willingness to learn!

Requirements / Eligibility

• National Senior Certificate Grade 12/Matric
• Clear Credit and Criminal record
• Clear HR Records
• 1- 2 years' experience in Customer Service
• International Campaign role
• Proven experience in the insurance space/FSP Campaign
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills
• Experience in a customer centric environment and having some relevant recent telephony experience.
• Deliver high levels of accuracy and consistent quality
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a drive to succeed in a competitive environment.
• Familiarity with CRM software and complaints management tools preferred although not essential as full training will be provided
• Persistent and resilient attitude towards rejection and challenges.
• Ability to work under pressure and meet tight deadlines.
• "employmentType": "Full Time"