On-site Insurance Customer Support Specialist

Huntswood July, 2026; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Huntswood July, 2026 is hiring a Customer Service Advisor to support a financial services project in South Africa. The role emphasizes first-class telephony and email support, complaint handling, and strong customer-centric communication.

You will use empathy, active listening, and CRM tools to resolve inquiries and progress complaints, while meeting individual and team targets. The ideal candidate has 1-2 years in customer service, experience in financial services/insurance campaigns, and

Qualifications

• National Senior Certificate Grade 12/Matric is required.
• 1-2 years' experience in Customer Service is required.
• Experience in an international campaign and insurance space is advantageous.
• Excellent command of English, written and verbal.
• Clear credit and criminal records.
• Familiarity with CRM software and complaints management tools (training provided).

Responsibilities

• Provide first-class customer service via telephony and email.
• Log complaints, reconcile data and handle calls in a timely manner.
• Provide clear information on complaint processes and inquiries.
• Keep customers informed about complaint progress and outcomes.
• Meet personal and team performance targets.
• Develop skills and participate in training for complex queries.
• Work in a financial services environment and demonstrate professionalism.
• Communicate effectively and listen actively with accuracy and empathy.

Skills

Customer focus

Communication skills

Active listening

Attention to detail

Team player

Resilience

CRM experience

Numeric skills

Education

National Senior Certificate/Matric

Tools

CRM software

Complaints management tools

Job description

Huntswood July, 2026 is hiring a Customer Service Advisor to support a financial services project in South Africa. The role emphasizes first-class telephony and email support, complaint handling, and strong customer-centric communication.

You will use empathy, active listening, and CRM tools to resolve inquiries and progress complaints, while meeting individual and team targets. The ideal candidate has 1-2 years in customer service, experience in financial services/insurance campaigns, and