Night-Shift Customer Care Pro — Tech & Billing Support

HGS; Cape Town; On-site; ZAR 108,000 - 140,000; Full time

Benefits offered by this job

R52 per hour

Night and weekend premium

Bonus opportunities

Medical insurance

Fully funded transportation

Job summary

HGS in Cape Town seeks a Customer Service Advisor to handle inbound calls and emails from a US telecoms client. You will resolve billing, account, and service queries with empathy and accuracy in a fast-paced on-site role.

Key tasks include listening to concerns, taking ownership until resolution, providing clear product information, and basic technical support. You’ll record interactions precisely and adapt to changing processes while upholding service standards.

Qualifications

• Matric (Grade 12) or equivalent.
• Strong verbal and written communication with customers.
• Ability to manage conversations calmly in a high-volume setting.
• Proactive and solution-focused approach to customer care.
• Willingness to work on-site in Cape Town and rotate shifts.

Responsibilities

• Handle inbound customer calls and emails with professionalism and empathy.
• Actively listen to customer concerns to identify needs and provide effective solutions.
• Take ownership of issues from first contact to resolution.
• Provide clear information regarding products, services, billing and accounts.
• Deliver basic technical support and troubleshoot service issues.
• Maintain detailed records of all interactions in internal systems.
• Apply a consultative approach when recommending services.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

Problem solving

Multitasking

Technical aptitude

Education

Matric (Grade 12)

Tools

CRM software

Job description

HGS in Cape Town seeks a Customer Service Advisor to handle inbound calls and emails from a US telecoms client. You will resolve billing, account, and service queries with empathy and accuracy in a fast-paced on-site role.

Key tasks include listening to concerns, taking ownership until resolution, providing clear product information, and basic technical support. You’ll record interactions precisely and adapt to changing processes while upholding service standards.