Night Shift Customer Service Advisor (Multichannel)

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 123,000 - 156,000; Full time

Benefits offered by this job

Night shift hours

Base salary with night allowance

Attendance bonus

Completion bonus

Job summary

Huntswood, a ResultsCX company, is hiring Customer Service Advisors for night shifts in Cape Town. You will handle webchat, voice and email, resolve issues, and build rapport to create WOW moments for customers.

The role is a short-term contract with global exposure, offering a basic salary of R8000 plus a R2500 night shift allowance and an attendance bonus, plus a potential R5000 completion bonus. Prior multi-channel support experience and US market knowledge are valued.

Qualifications

• Matric or NQF Level 4 equivalent is required.
• Six months of call centre or related experience in financial services or customer support.
• Experience in multichannel environments (phone/chat/email) is preferred.
• Basic understanding of the US market is an asset.

Responsibilities

• Deliver exceptional service via webchat, voice, and email.
• Resolve issues proactively and own the outcome.
• Build rapport and create WOW moments for customers.

Skills

Customer service experience

Excellent communication

Issue analysis & resolution

Writing case notes

Adaptive approach

Navigate multiple systems

Education

Matric or NQF Level 4

Job description

Huntswood, a ResultsCX company, is hiring Customer Service Advisors for night shifts in Cape Town. You will handle webchat, voice and email, resolve issues, and build rapport to create WOW moments for customers.

The role is a short-term contract with global exposure, offering a basic salary of R8000 plus a R2500 night shift allowance and an attendance bonus, plus a potential R5000 completion bonus. Prior multi-channel support experience and US market knowledge are valued.