On-Site Night-Shift Customer Care Advisor (Cape Town)

HGS; Cape Town; Sur place; ZAR 55 000 - 72 000; Plein temps

Avantages offerts par ce poste

Hourly wage R52 (training R40)

Bonus up to R12,000 annually

Night/weekend pay + overtime

Overtime opportunities

Bonus for selling products

Annual leave 15 days (+17 days after 2

Funeral cover

Medical insurance

Transportation home after shift

Career advancement

People focused environment

Résumé du poste

HGS in Cape Town is seeking a Customer Service Advisor to act as the primary contact for US Telecoms customers, handling billing, account management, service issues and general inquiries. This on‑site role in Woodstock involves engaging with customers via phone and email to resolve queries with empathy and efficiency.

You'll work in a fast‑paced contact centre, with nights and weekends rotations, performance targets, and opportunities to grow within a coaching culture focused on development and

Qualifications

• Matric (Grade 12) qualification or a minimum of two years’ experience within a BPO or contact centre environment.
• Strong verbal and written communication skills with the ability to engage confidently with customers.
• Proven ability to manage challenging conversations calmly in a high‑volume, fast‑paced environment.
• Customer‑focused mindset with a proactive and solution‑oriented approach.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Adaptability and resilience when working rotating shifts in a 24/7 operational environment.
• South African citizenship and the ability to work on‑site in Cape Town.
• Confident using multiple computer systems and applications simultaneously
• Strong data capture skills with high accuracy
• Ability to quickly learn new systems, tools, and process
• Basic technical aptitude to support troubleshooting and service diagnostics.

Responsabilités

• Handle inbound customer calls and emails with professionalism, empathy, and confidence.
• Actively listen to customer concerns to accurately identify needs and provide effective solutions.
• Take ownership of customer issues from initial contact through to resolution.
• Provide clear and accurate information regarding products, services, billing, and accounts.
• Deliver basic technical support and troubleshoot service‑related issues.
• Maintain detailed and accurate records of all customer interactions using internal systems.
• Apply a consultative approach when recommending suitable services or solutions.
• Meet or exceed individual and team performance targets through quality service delivery.
• Adapt quickly to changing processes, systems, and customer demands.
• Create consistently positive customer experiences that reflect brand and service standards.

Connaissances

Communication skills

Customer service

Technical troubleshooting

Data capture

Multitasking

Formation

Grade 12 or equivalent

Description du poste

HGS in Cape Town is seeking a Customer Service Advisor to act as the primary contact for US Telecoms customers, handling billing, account management, service issues and general inquiries. This on‑site role in Woodstock involves engaging with customers via phone and email to resolve queries with empathy and efficiency.

You'll work in a fast‑paced contact centre, with nights and weekends rotations, performance targets, and opportunities to grow within a coaching culture focused on development and