Night-Shift Upsell Customer Support Pro – US Campaign

Concentrix; Johannesburg; On-site; ZAR 96,721 - 115,853; Full time

Benefits offered by this job

Monthly salary of R9,524

Additional bonus potential up to R4,500

Medical aid for main member and dependents

Subsidised transport

Provident/Pension Fund

Job summary

A leading customer service provider in Johannesburg is seeking a Customer Service Representative to join their dynamic team. This role focuses on supporting a US campaign, requiring night shifts between 2 pm and 4 am. Candidates must have at least 12 months of Call Centre experience and strong customer service skills. A competitive salary of R9,524 plus potential bonuses and various benefits are offered, including medical aid and transport subsidies.

Qualifications

• Minimum of 12 months Call Centre experience required.
• Experience in customer service with sales exposure is needed.
• Proficient English communication skills are essential.

Responsibilities

• Take ownership of escalated cases from beginning to resolution.
• Manage work orders within business SLAs.
• Provide excellent customer experiences at all times.

Skills

Call Centre experience

Customer service experience

Verbal communication in English

Self-motivated

Ability to work shifts

Education

Matric

Job description

A leading customer service provider in Johannesburg is seeking a Customer Service Representative to join their dynamic team. This role focuses on supporting a US campaign, requiring night shifts between 2 pm and 4 am. Candidates must have at least 12 months of Call Centre experience and strong customer service skills. A competitive salary of R9,524 plus potential bonuses and various benefits are offered, including medical aid and transport subsidies.