Airline Support Agent - Night & Weekend Shifts (24/7)

WNS; Cape Town; On-site; ZAR 167,400 - 234,360; Full time

Job summary

WNS is seeking a Customer Service Associate to handle CSA process phone transactions in Airline contact centers in Cape Town. The role focuses on resolving issues, processing requests, and delivering excellent service to general and premium clients.

Candidates should have Matric, 1 year of call center experience, computer literacy, and strong English communication. Willingness to work graveyard shifts, weekends and public holidays is required.

Qualifications

• Matric/Grade 12 qualification.
• 1 year call center experience.
• Strong verbal and written English communication skills.

Responsibilities

• The CSA process phone transactions in Airline contact centers.
• Provide customer service through issue resolution and request processing, delivering excellent service to general and premium customers.
• Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Skills

English communication

Computer literacy

Education

Matric/Grade 12

Job description

WNS is seeking a Customer Service Associate to handle CSA process phone transactions in Airline contact centers in Cape Town. The role focuses on resolving issues, processing requests, and delivering excellent service to general and premium clients.

Candidates should have Matric, 1 year of call center experience, computer literacy, and strong English communication. Willingness to work graveyard shifts, weekends and public holidays is required.