Customer Service Representative

Concentrix; Johannesburg; On-site; ZAR 96,721 - 115,853; Full time

Benefits offered by this job

Monthly salary of R9,524

Additional bonus potential up to R4,500

Medical aid for main member and dependents

Subsidised transport

Provident/Pension Fund

Job summary

A leading customer service provider in Johannesburg is seeking a Customer Service Representative to join their dynamic team. This role focuses on supporting a US campaign, requiring night shifts between 2 pm and 4 am. Candidates must have at least 12 months of Call Centre experience and strong customer service skills. A competitive salary of R9,524 plus potential bonuses and various benefits are offered, including medical aid and transport subsidies.

Qualifications

• Minimum of 12 months Call Centre experience required.
• Experience in customer service with sales exposure is needed.
• Proficient English communication skills are essential.

Responsibilities

• Take ownership of escalated cases from beginning to resolution.
• Manage work orders within business SLAs.
• Provide excellent customer experiences at all times.

Skills

Call Centre experience

Customer service experience

Verbal communication in English

Self-motivated

Ability to work shifts

Education

Matric

Job description

Customer Service Representative – Concentrix

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your chance to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor, working on an internationally innovative campaign, with a salary of R9,524.

Qualifications & Requirements

• Minimum of 12 months Call Centre experience (Essential)
• Experience working in customer service with exposure to upselling/sales/retentions (Essential)
• Matric (Essential)
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Self‑motivated and highly responsible
• Clear credit and criminal record

Benefits

• A monthly salary of R9,524 (including campaign & night‑shift allowances) – T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for the main member; medical insurance for the main member and two dependents
• Subsidised transport
• Provident/Pension Fund

Responsibilities

• Taking ownership of high‑profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other team members
• Communicating new information relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues through correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offering solutions to any issues or concerns customers might face

We’re expanding our Customer Service Representative team at Concentrix, seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be on site between 2 pm and 4 am.

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.