Customer Service Advisor – US Hours & Benefits

Concentrix; Cape Town; On-site; ZAR 86,322 - 103,397; Full time

Benefits offered by this job

Performance incentives

Subsidized transport

Pension fund

Medical aid for main member

Employee Assistance Programme

Team building and upskill training

Job summary

A leading customer service firm in Cape Town seeks a Customer Service Advisor to work on an innovative media campaign. The role offers a base salary of R8500 with performance incentives and fantastic benefits like medical aid and pension funding. Candidates should have at least 6 months in a BPO environment and be proficient in English, along with the ability to work shifts corresponding to U.S. hours. A strong team player who is self-motivated is ideal for this vibrant workplace.

Qualifications

• At least 6 months of experience working in an international BPO contact centre customer service environment.

Responsibilities

• Working towards consistently achieving and exceeding set targets.
• Communicating new information that is relevant to the campaign.
• Providing excellent customer experiences at all times.

Skills

Ability to work shifts aligned to United States business hours

Proficient in English verbal and written communication

Self-motivated and responsible

Education

Passed Grade 12

Job description

A leading customer service firm in Cape Town seeks a Customer Service Advisor to work on an innovative media campaign. The role offers a base salary of R8500 with performance incentives and fantastic benefits like medical aid and pension funding. Candidates should have at least 6 months in a BPO environment and be proficient in English, along with the ability to work shifts corresponding to U.S. hours. A strong team player who is self-motivated is ideal for this vibrant workplace.