Night Audit & Front Desk Specialist

City Lodge Hotels; Umhlanga Rocks; On-site; ZAR 120,000 - 180,000; Full time

Job summary

City Lodge Hotels in Umhlanga Rocks, KwaZulu-Natal, is seeking a Receptionist to perform front desk duties, welcome and register guests, handle reservations, answer calls and assist guests with inquiries to ensure memorable stays.

You should have a Grade 12 certificate and solid computer literacy, especially with Microsoft Office. Front office experience is advantageous. The role involves long hours/shifts in a hospitality environment and requires courteous, professional service.

Qualifications

• Grade 12; basic computer literacy required.
• Microsoft Office Suite proficiency essential.
• Front office/reception experience advantageous.

Responsibilities

• Executes all administrative and accounting tasks to required standards.
• Maintains internal controls as required by auditors.
• Implements processes to safeguard revenues and ensure correct collection.
• Processes and stores documentation per company policy.
• Carries out operational tasks, upholding service excellence.
• Adheres to all compliance requirements.
• Maintains and enhances brand and group standards across hotels.
• Initiates and maintains professional relationships with guests and clients.
• Participates in training aligned with group requirements.
• Works with hotel staff to ensure smooth operations and guest satisfaction.

Skills

Phone systems

Local area knowledge

PMS

Administrative procedures

Health and safety

Customer service

Education

Grade 12

Microsoft Office Suite

Tools

PMS

Job description

City Lodge Hotels in Umhlanga Rocks, KwaZulu-Natal, is seeking a Receptionist to perform front desk duties, welcome and register guests, handle reservations, answer calls and assist guests with inquiries to ensure memorable stays.

You should have a Grade 12 certificate and solid computer literacy, especially with Microsoft Office. Front office experience is advantageous. The role involves long hours/shifts in a hospitality environment and requires courteous, professional service.