Guest Experience Champion - Front Desk & Night Audit

City Lodge Hotels; Potchefstroom; On-site; ZAR 134,000 - 201,000; Full time

Job summary

City Lodge Hotels in Potchefstroom is seeking a Receptionist/Night Auditor to welcome guests, manage registrations, answer calls, and support front office tasks. The role emphasizes courteous service and adherence to company standards to ensure a positive guest experience that encourages repeat visits.

The position requires Grade 12 and proficiency with Microsoft Office; front office experience is advantageous.

Qualifications

• Grade 12 qualification; computer literacy essential (MS Office).
• Front office/reception experience is advantageous.
• Knowledge of money handling and basic accounting controls is relevant.

Responsibilities

• Executes all administrative and accounting tasks to the required standards.
• Maintains internal control measures as required by auditors.
• Implements processes to safeguard revenues and ensure correct cash handling.
• Processes and stores documentation and correspondence per company policy.
• Carries out operational tasks to uphold service excellence.
• Adheres to compliance requirements at all times.
• Maintains and enhances brand/group standards across hotels.
• Identifies enhancements to improve product offering, service delivery, and efficiency.
• Builds professional relationships with guests, travel agents, and corporate clients.
• Participates in all required training and personal development activities.
• Works collaboratively with hotel staff and colleagues.

Skills

Customer service

Verbal and written communication

Administrative

Conflict management

Learning agility

Education

Grade 12

Tools

PMS

Microsoft Office Suite

Job description

City Lodge Hotels in Potchefstroom is seeking a Receptionist/Night Auditor to welcome guests, manage registrations, answer calls, and support front office tasks. The role emphasizes courteous service and adherence to company standards to ensure a positive guest experience that encourages repeat visits.

The position requires Grade 12 and proficiency with Microsoft Office; front office experience is advantageous.