Guest Experience Lead — Front Desk & Night Audit

City Lodge Hotels; Sandton; On-site; ZAR 134,000 - 201,000; Full time

Job summary

City Lodge Hotels is seeking a capable front desk professional to handle reception and night audit duties, manage guest registrations, answer calls, and support front office administration. The role emphasizes guest satisfaction, adherence to group standards, and collaboration with management.

Qualifications include Grade 12 and strong MS Office skills, with emphasis on accuracy and integrity in financial processes. Long hours and shift work are expected in hospitality.

Qualifications

• Minimum Grade 12.
• Proficiency in Microsoft Office Suite is essential.

Responsibilities

• Executes all administrative and accounting related tasks to the required standards.
• Maintains internal control measures as required by auditors.
• Ensures revenues are safeguarded and collected correctly.
• Processes and stores documentation in accordance with company policy.
• Performs operational tasks to uphold service excellence.

Skills

Verbal and written communication

Administrative

Conflict management

Learning agility

Service oriented

Customer-centric

Proactive

Accountable

Detail focused

Education

Grade 12

Tools

Microsoft Office Suite

Property Management Systems (PMS)

Job description

City Lodge Hotels is seeking a capable front desk professional to handle reception and night audit duties, manage guest registrations, answer calls, and support front office administration. The role emphasizes guest satisfaction, adherence to group standards, and collaboration with management.

Qualifications include Grade 12 and strong MS Office skills, with emphasis on accuracy and integrity in financial processes. Long hours and shift work are expected in hospitality.