Resort Front Desk Concierge

Beekman Group; Umhlanga Rocks; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Beekman Group in Umhlanga Rocks, KwaZulu-Natal, is seeking a Reception/Front Office professional to greet guests, manage check-ins/outs, handle queries and admin tasks. You will oversee guest accounts and payments, including cash, and coordinate with internal departments and external partners.

The role requires 2–3 years of reception experience in hospitality, strong communication, and proficiency with Excel/Word and a hospitality PMS or billing systems. Shift work incl. weekends may apply.

Qualifications

• 2 - 3 years reception experience in the Hospitality / Service industry.
• Excellent understanding of all aspects of Hospitality Operations.
• Computer literacy skills including Excel & Word and a knowledge of Hospitality Property Management and or billing systems.
• Excellent administration and interpersonal skills.
• Basic financial management skills including the ability to handle billing and payments including cash transactions.

Responsibilities

• Welcoming resort visitors and checking in and out of guests.
• Handling guest queries, requests and complaints and management of guest relations.
• Management of guest accounts including the handling of income & payments of all types, including cash.
• General office administration, telephone, reservations, reception.
• Communication and liaison with external, associated parties.
• Interaction & liaison with all departments and areas including outsourced functions.

Skills

Reception experience

Hospitality operations

Excel skills

Word skills

Administration

Cash handling

Billing systems

Customer service

Tools

Hospitality PMS

Job description

Beekman Group in Umhlanga Rocks, KwaZulu-Natal, is seeking a Reception/Front Office professional to greet guests, manage check-ins/outs, handle queries and admin tasks. You will oversee guest accounts and payments, including cash, and coordinate with internal departments and external partners.

The role requires 2–3 years of reception experience in hospitality, strong communication, and proficiency with Excel/Word and a hospitality PMS or billing systems. Shift work incl. weekends may apply.