Guest Experience Leader: Front Desk & Night Audit

City Lodge Hotels

Cape Town

On-site

ZAR 120,000 - 180,000

Full time

12 days ago

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Job summary

City Lodge Hotels in Cape Town is seeking a Receptionist to perform all front desk duties, welcome guests, handle reservations, answer calls, and support night audit tasks in line with group standards. The role requires Grade 12, strong MS Office skills, familiarity with a Property Management System, and front-office experience is advantageous.

It involves long hours and shifts, with emphasis on courteous service and adherence to revenue controls.

Qualifications

Minimum Grade 12.
Computer literacy is essential, especially proficiency in Microsoft Office Suite.
Front office/reception experience is advantageous.

Responsibilities

Executes all administrative and accounting related tasks to the required standards.
Maintains internal control measures as required by internal auditors.
Implements and maintains processes to safeguard revenues and ensure correct collection.
Processes and stores documentation and correspondence per company policy.
Carries out operational tasks while upholding service excellence.
Adheres to all compliance requirements.
Maintains and enhances brand and group standards across all hotels.
Builds professional relationships with guests, travel agents, corporate clients and tour operators.
Participates in legislative and operational training as required by the group.
Works collaboratively with hotel staff to ensure guest satisfaction and smooth operations.