Night Audit & Front Desk Specialist

Citylodgehotels; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

City Lodge Hotels in Durban seeks a reception/ night audit professional to welcome and register guests, handle queries, manage reservations, and promote room sales. The role requires strong MS Office skills, front desk experience is advantageous, and a commitment to service excellence in a hospitality setting.

The position involves long shifts and adherence to company standards, with responsibilities spanning administrative and financial tasks, guest relations, and compliance across site

Qualifications

• Grade 12 and proficiency in Microsoft Office Suite.
• Front office/reception experience is advantageous.
• Must be able to handle money and pass fraud/credit checks.

Responsibilities

• Executes all administrative and accounting tasks to required standards.
• Maintains internal control measures as required by auditors.
• Ensures revenues are safeguarded and collected correctly.
• Processes and stores documentation in line with company policy.
• Carries out operational tasks while upholding service excellence.
• Adheres to compliance requirements at all times.
• Maintains brand and group standards across all hotels.
• Identifies enhancements to improve service delivery and efficiency.
• Builds professional relationships with guests and clients.
• Participates in mandatory training and collaborates with colleagues.
• Pursues personal development and growth opportunities.

Skills

Customer service

Verbal and written communication

Administrative

Conflict management

Learning agility

Education

Grade 12

Job description

City Lodge Hotels in Durban seeks a reception/ night audit professional to welcome and register guests, handle queries, manage reservations, and promote room sales. The role requires strong MS Office skills, front desk experience is advantageous, and a commitment to service excellence in a hospitality setting.

The position involves long shifts and adherence to company standards, with responsibilities spanning administrative and financial tasks, guest relations, and compliance across site