Night Front Desk & Guest Services Auditor

Citylodgehotels; Randburg; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Citylodgehotels in Randburg, South Africa, is seeking a Receptionist/Night Auditor to deliver courteous front office service and accurate administrative tasks. You will welcome guests, register arrivals, answer calls, handle reservations, and assist with night audit duties in line with group standards.

The role requires Grade 12 and proficient MS Office; prior front office experience is advantageous. You must be comfortable with long shifts, cash handling, and maintaining internal controls as

Qualifications

• Grade 12, Computer literacy essential with proficiency in Microsoft Office Suite.
• Front office/reception experience is advantageous.

Responsibilities

• Executes all administrative and accounting related tasks to required standards.
• Maintains internal control measures as required by internal auditors.
• Implements and maintains processes to safeguard revenues.
• Processes and stores documentation in accordance with company policy.
• Carries out all operational tasks upholding service excellence.
• Adheres to all compliance requirements.
• Maintains and enhances brand standards across group hotels.
• Builds professional relationships with guests and clients.
• Participates in legislative and operational training as directed by the group.
• Collaborates with hotel employees and colleagues to ensure smooth operations.

Skills

Customer service

Verbal communication

Written communication

Administrative

Conflict management

Learning agility

Education

Grade 12

Tools

PMS

Job description

Citylodgehotels in Randburg, South Africa, is seeking a Receptionist/Night Auditor to deliver courteous front office service and accurate administrative tasks. You will welcome guests, register arrivals, answer calls, handle reservations, and assist with night audit duties in line with group standards.

The role requires Grade 12 and proficient MS Office; prior front office experience is advantageous. You must be comfortable with long shifts, cash handling, and maintaining internal controls as