Guest Experience Specialist — Front Desk & Night Audit

City Lodge Hotels; Gqeberha; On-site; ZAR 100,000 - 167,000; Full time

Job summary

City Lodge Hotels is seeking a customer-focused Reception / Night Audit role in an on-site capacity. You will greet guests, manage registrations, answer calls, process reservations and support front office operations with a courteous, efficient approach.

The position requires Grade 12 and basic computer literacy, with advantageous prior reception experience. Expect long hours, shift rotations, and adherence to company service standards.

Qualifications

• Grade 12 qualification is required.
• Proficiency in Microsoft Office Suite is essential.
• Front office/reception experience is advantageous.

Responsibilities

• Executes front office and reception tasks to required standards.
• Handles guest check-ins/outs, reservations and inquiries.
• Maintains internal controls and handles cash/licensing requirements.
• Supports management with administrative duties and reporting.
• Upholds service standards and promotes group hotel brand.

Skills

Front desk experience

Customer service

Verbal and written communication

Administrative

Conflict management

Learning agility

Education

Grade 12

Computer literacy

Job description

City Lodge Hotels is seeking a customer-focused Reception / Night Audit role in an on-site capacity. You will greet guests, manage registrations, answer calls, process reservations and support front office operations with a courteous, efficient approach.

The position requires Grade 12 and basic computer literacy, with advantageous prior reception experience. Expect long hours, shift rotations, and adherence to company service standards.