New Store Launch Manager – Food Service Leader

Pedros; Durban; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Pedros is opening a brand-new store in Galleria, Durban, and is seeking motivated leaders to join the launch team. You will oversee day-to-day restaurant operations, ensure food quality, manage stock/purchasing, and drive profitability while maintaining high service standards.

Ideal candidates bring 3+ years of fast‑food/restaurant experience, strong people management, and excellent communication. This role offers growth within a dynamic opening environment and a focus on team development and

Qualifications

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required.
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Skills

Management skills

Customer service

Verbal communication

Organizational skills

Problem-solving

Job description

Pedros is opening a brand-new store in Galleria, Durban, and is seeking motivated leaders to join the launch team. You will oversee day-to-day restaurant operations, ensure food quality, manage stock/purchasing, and drive profitability while maintaining high service standards.

Ideal candidates bring 3+ years of fast‑food/restaurant experience, strong people management, and excellent communication. This role offers growth within a dynamic opening environment and a focus on team development and