Restaurant Shift Leader – New Store Launch

Pedros; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros is opening a brand-new restaurant in Durban and seeks a supervisor to manage shift operations, ensuring service, quality, and productivity standards are met.

This role requires strong leadership, the ability to work in a fast-paced environment, and a focus on customer satisfaction. You will supervise staff, maintain cleanliness, and support the launch of a dynamic team culture from day one.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and escalate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Communication skills

Customer service

Attention to detail

Fast-paced environment

Time management

Teamwork

Cash handling

Problem solving

Hygiene

Job description

Pedros is opening a brand-new restaurant in Durban and seeks a supervisor to manage shift operations, ensuring service, quality, and productivity standards are met.

This role requires strong leadership, the ability to work in a fast-paced environment, and a focus on customer satisfaction. You will supervise staff, maintain cleanliness, and support the launch of a dynamic team culture from day one.