Launch Store General Manager – Durban

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Pedros Chicken in Durban is seeking a dynamic store-manager for our brand-new store opening. You will oversee day-to-day restaurant/take-away operations, ensure food quality, manage stock, and lead a team to deliver excellent service from day one.

Candidates should have at least 3 years in restaurant management, strong customer service and communication skills, and GAAP knowledge is a plus. This on-site role offers a hands-on startup environment with growth opportunities.

Qualifications

• Minimum 3 years restaurant and fast-food service management experience.
• GAAP knowledge - advantageous.
• Strong management skills.
• Excellent organizational abilities.
• Strong customer service and verbal communication skills.
• Problem-solving skills.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained.
• Overseeing and managing stock control, purchasing and orders.
• Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away.
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so.
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward.
• Ensuring compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted at the store.
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store.
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store.
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability.
• Performance evaluation of staff

Skills

Management

Organizational skills

Customer service

Verbal communication

Problem-solving

Job description

Pedros Chicken in Durban is seeking a dynamic store-manager for our brand-new store opening. You will oversee day-to-day restaurant/take-away operations, ensure food quality, manage stock, and lead a team to deliver excellent service from day one.

Candidates should have at least 3 years in restaurant management, strong customer service and communication skills, and GAAP knowledge is a plus. This on-site role offers a hands-on startup environment with growth opportunities.