Network Operations Shift Managers

Teliolabs Communication Private Limited; South Africa; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Teliolabs Communication Private Limited is seeking a Network Operations professional to take ownership of around-the-clock monitoring, drive shift scheduling, and coordinate resources for seamless coverage.

The role emphasizes handling complex network issues, managing escalations, and collaborating with higher-tier support and vendors to minimize downtime and ensure SLA adherence.

Qualifications

• Background in overseeing network infrastructure.
• 3-5 years' experience coordinating shifts and optimizing workforce schedules.
• Hands-on experience with network monitoring tools and technologies.

Responsibilities

• Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
• Manage and coordinate shift workers effectively to ensure continuous coverage.
• Accountable for scheduling and optimizing resources during various shifts.
• Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
• Take accountability for providing Tier 2 network operations support, resolving complex technical issues within the defined service level agreements.
• Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
• Accountable for coordinating with higher-tier support and external vendors when necessary.

Skills

Shift coordination

Resource scheduling

Network monitoring

Tier 2 support

Troubleshooting

Vendor coordination

Clear communication

Stakeholder communication

Incident management

Education

Network infrastructure background

Tools

Network monitoring tools

Job description

Responsibilities

• Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
• Manage and coordinate shift workers effectively to ensure continuous coverage.
• Accountable for scheduling and optimizing resources during various shifts.
• Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
• Take accountability for providing Tier 2 network operations support, resolving complex technical issues within the defined service level agreements.
• Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
• Accountable for coordinating with higher-tier support and external vendors when necessary.

Core competencies, knowledge, and experience

• Ability to effectively coordinate shift workers, ensuring seamless transition and coverage.
• Familiarity with scheduling and managing resources for round-the-clock network monitoring.
• Expertise in site monitoring, understanding the key performance indicators, and responding to potential issues proactively.
• Knowledge and skills in handling corrective intervention tickets promptly to address network disruptions.
• Ability to troubleshoot and resolve network issues efficiently.
• Proficiency in providing Tier 2 network operations support, including resolving complex technical issues.
• Understanding of network protocols, technologies, and configurations.
• Competence in managing escalations, ensuring timely communication and resolution of critical network incidents.
• Ability to collaborate with higher-tier support teams and external vendors.
• Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.

Must have technical / professional qualifications

• Background in overseeing network infrastructure.
• 3-5 years' experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
• Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.

Note: Knightsbridge Office Park, Bryanston (Candidate should be south africa localite)