Network Operations Engineer - Managed Services

NTT America, Inc.; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

NTT DATA in Cape Town is seeking a Network Operations Specialist to monitor and maintain complex client networks, ensuring high availability and security. You will work on WAN/LAN/SD-WAN, perform incident handling, and contribute to change management and documentation.

The role emphasizes collaboration across teams and ongoing improvement in network operations. The position requires foundational networking knowledge, incident handling capabilities, and a proactive, customer-focused mindset

Responsibilities

• Monitor client network infrastructure, systems, and services to ensure availability and performance.
• Identify, investigate, troubleshoot, and resolve Level 1 incidents and service requests within agreed SLAs.
• Escalate incidents, risks, and unresolved issues to appropriate support teams when required.
• Perform root cause analysis for incidents and contribute to incident prevention initiatives.
• Fulfil approved service requests and execute routine operational tasks according to documented procedures.
• Provide telephonic, chat, and ticket-based support to customers and internal stakeholders.
• Execute approved maintenance activities, including software patching, configuration changes, and system updates.
• Follow established change management processes and procedures.
• Perform troubleshooting across WAN, LAN, wireless, SD-WAN, and inter-site connectivity environments.
• Support the implementation, configuration, and maintenance of network infrastructure and security controls.
• Assist in maintaining network security standards, identifying vulnerabilities, and supporting remediation activities.
• Ensure network devices, systems, and services remain secure, operational, and compliant with organisational standards.
• Contribute to the maintenance of network documentation, diagrams, standards, procedures, and knowledge articles.
• Monitor network performance and utilise management and monitoring tools to proactively identify issues and improvement opportunities.
• Identify opportunities for operational efficiency, automation, process optimisation, and incident reduction.
• Participate in shift handovers and maintain accurate operational records to ensure service continuity.
• Assist with disaster recovery activities, testing, and business continuity requirements where applicable.
• Contribute to project-related activities and network deployments as required.
• Perform other duties as reasonably required within the scope of the role.

Job description

NTT DATA in Cape Town is seeking a Network Operations Specialist to monitor and maintain complex client networks, ensuring high availability and security. You will work on WAN/LAN/SD-WAN, perform incident handling, and contribute to change management and documentation.

The role emphasizes collaboration across teams and ongoing improvement in network operations. The position requires foundational networking knowledge, incident handling capabilities, and a proactive, customer-focused mindset