Network Operations Center (NOC) Manager

Network Finance; Randburg; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Network Finance in Randburg is seeking an experienced NOC Team Leader to oversee 24/7 network operations and drive proactive incident response. You will mentor agents, manage escalations, and coordinate with field technicians to ensure high service levels.

The role requires proven NOC leadership in a telecommunications environment, with Network+/CCNA certifications preferred and ITIL familiarity advantageous.

Qualifications

• Proven experience leading a NOC team in telecom/ISP environments.
• Industry certifications such as Network+ or CCNA are preferred; ITIL knowledge is an advantage.

Responsibilities

• Lead and mentor NOC Agents, set technical objectives and coach on complex connectivity issues.
• Ensure 24/7/365 NOC coverage to meet strict SLAs and monitor latency and downtime.
• Produce monthly performance reports and ticket analytics.
• Maintain outage recovery processes and conduct RCA for major incidents.
• Act as primary escalation point with clear communication to teams and clients.
• Implement monitoring tools and AI-driven automation to improve response times.
• Collaborate with Field Technicians and Operations for site visits and hardware replacements.

Skills

Team Leadership

Monitoring & Troubleshooting

Communication

Cross-Department Collaboration

Tools

Network+

CCNA

Job description

Key Responsibilities:

• Team Leadership – Lead and mentor NOC Agents, set clear technical objectives, delegate monitoring tasks, and provide coaching on complex connectivity troubleshooting.
• Network Service Operations – Ensure 24/7/365 NOC coverage to meet strict SLAs. Monitor latency, packet loss, and downtime metrics to drive proactive resolutions. Oversee night‑shift and standby teams to safeguard network integrity around the clock.
• Performance & Reporting – Produce monthly performance reports and deliver detailed ticket analytics to highlight trends and improvements.
• Incident & Problem Management – Maintain strong processes for outage recovery, major incident communication, and root‑cause analysis (RCA).
• Escalation Management – Act as the primary escalation point, ensuring clear communication with internal teams and clients during critical outages or escalations.
• Technical Innovation – Stay ahead of ISP trends by implementing advanced monitoring tools and AI‑driven automation to enhance response times.
• Cross‑Department Collaboration – Partner with Field Technicians and Operations teams to coordinate site visits, hardware replacements, and seamless service delivery.

Job Experience and Skills Required:

• Proven experience managing a NOC team within a Telecommunications or ISP environment.
• Network+ / CCNA or higher is preferred; ITIL framework knowledge is an advantage.