Telecoms Network Operations Centre (NOC) Supervisor

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary package.

Fully remote work arrangement.

Comprehensive health insurance

Retirement savings plan.

Advanced training and certifications

Leadership role in telecom

Dynamic team environment

Stability of vital services

Job summary

Placements24 is seeking an experienced Telecoms Network Operations Centre (NOC) Supervisor for a fully remote role in South Africa. You will lead a team of NOC technicians, monitor real-time network performance, manage incidents, and ensure rapid resolution across a wide service area.

The ideal candidate has 4+ years in a telecom NOC, strong leadership, and hands-on experience with industry-standard monitoring tools and ticketing systems.

Qualifications

• Bachelor's degree in CS/IT/Telecom or related field.
• 4+ years in a telecom NOC environment with 1–2 years in a supervisory role.
• Experience with network monitoring tools and ticketing systems.
• Strong knowledge of TCP/IP, routing protocols (BGP, OSPF), switching.
• Experience with fibre optic and wireless networks.
• Proven leadership and ability to work under pressure.

Responsibilities

• Supervise and manage the daily operations of the Network Operations Centre team.
• Oversee real-time monitoring of network performance, availability and security.
• Lead incident response efforts with prompt identification, escalation and resolution of outages.
• Develop and refine SOPs for incident management and troubleshooting.
• Train, mentor, and evaluate NOC technicians, fostering a high-performance team culture.
• Coordinate with field operations, engineering and support teams to resolve issues.
• Manage shift scheduling and ensure adequate coverage at all times.
• Generate regular reports on network health, incident trends and team performance.
• Contribute to capacity planning and proactive maintenance initiatives.
• Ensure adherence to SLAs and operational metrics.

Skills

Leadership

NOC operations

Network monitoring

TCP/IP

BGP/OSPF

SolarWinds

Nagios

Zabbix

ServiceNow/Jira

Fibre optic networks

Education

Bachelor's degree in CS/IT/Telecom

Tools

SolarWinds

Nagios

Zabbix

ServiceNow

Jira

Job description

About the Role

Our client, a major telecommunications provider, is seeking an experienced and vigilant Telecoms Network Operations Centre (NOC) Supervisor. This role is primarily remote, allowing you to contribute to the stability and performance of critical network infrastructure from your home office. You will lead a team of NOC technicians, overseeing the real-time monitoring, incident management, and resolution of network issues across a vast service area. The ideal candidate will have a strong background in network operations, exceptional leadership qualities, and the ability to thrive in a fast-paced, high-pressure environment. This remote position demands excellent communication and problem-solving skills, as you'll be the crucial link between network events and timely, effective resolutions. Your leadership will ensure the continuous availability of essential telecom services.

Key Responsibilities

• Supervise and manage the daily operations of the Network Operations Centre team.
• Oversee the real-time monitoring of network performance, availability, and security using sophisticated tools.
• Lead incident response efforts, ensuring prompt identification, escalation, and resolution of network outages and performance degradations.
• Develop and refine standard operating procedures (SOPs) for incident management and network troubleshooting.
• Train, mentor, and evaluate NOC technicians, fostering a high-performance team culture.
• Coordinate with field operations, engineering, and customer support teams to resolve complex issues.
• Manage shift scheduling and ensure adequate coverage at all times.
• Generate regular reports on network health, incident trends, and team performance.
• Contribute to capacity planning and proactive network maintenance initiatives.
• Ensure adherence to service level agreements (SLAs) and operational metrics.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 4 years of experience in a telecommunications NOC environment, with at least 1-2 years in a supervisory or lead role.
• In-depth knowledge of network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and ticketing systems (e.g., ServiceNow, Jira).
• Strong understanding of TCP/IP, routing protocols (BGP, OSPF), switching, and common network services.
• Experience with fibre optic and wireless telecommunications networks is essential.
• Proven leadership and team management skills, with the ability to motivate and guide technical staff.
• Excellent problem-solving, analytical, and decision-making abilities under pressure.
• Strong communication and interpersonal skills for effective remote collaboration.
• Ability to work independently and manage responsibilities effectively in a remote setting.
• Willingness to work flexible hours, including potential on-call duties as part of a rotational schedule.

Benefits

• Competitive salary package.
• Fully remote work arrangement.
• Comprehensive health insurance coverage.
• Retirement savings plan.
• Opportunities for advanced training and certifications in network operations.
• Leadership role in a critical function of a major telecom company.
• Work with a dedicated and skilled team in a dynamic environment.
• Contribute to the stability of vital communication services.