Network Operations Center (NOC) Analyst

Placements24; Durban; Presencial; ZAR 340.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & bonuses

Health and dental insurance

Online training access

Remote work culture

Career progression opportunities

Descripción de la vacante

Placements24 is seeking a vigilant Network Operations Center (NOC) Analyst to join their fully remote operations team. You will monitor network performance, respond to alerts, and collaborate with engineering to maintain the availability of a large telecoms network.

The role emphasizes proactive problem-solving, thorough incident documentation, and clear communication with stakeholders, with opportunities for progression into specialized network engineering roles.

Formación

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2+ years of experience working in a Network Operations Center (NOC) or similar IT support role.
• Familiarity with network monitoring tools (e.g., SolarWinds, PRTG) and basic understanding of networking concepts.
• Experience with incident management and ticketing systems.
• Strong analytical and problem-solving skills, with the ability to work under pressure in a fast-paced remote environment.
• Excellent written and verbal communication skills are essential for effective collaboration.

Responsabilidades

• Monitor network performance, availability, and security using advanced NOC monitoring tools and platforms.
• Respond promptly to network alerts and incidents, performing initial troubleshooting and diagnosis to determine root causes.
• Escalate complex issues to senior engineers or relevant teams, providing detailed information and tracking resolution progress.
• Perform routine checks and maintenance tasks on network devices and systems to ensure operational stability.
• Document all network events, actions taken, and resolutions in the incident management system.
• Communicate effectively with internal stakeholders and, when necessary, external parties regarding network status and impact.

Conocimientos

Analytical thinking

Problem-solving

Communication skills

Remote work independence

Educación

Associate's degree in IT/CS or related field

Herramientas

SolarWinds

PRTG

Incident management software

Ticketing systems

Descripción del empleo

About the Role

Our client is seeking a vigilant and skilled Network Operations Center (NOC) Analyst to join their fully remote operations team. In this crucial role, you will be the first line of defense in monitoring and managing our client's critical network infrastructure, ensuring seamless service delivery and rapid response to any incidents. This position offers the flexibility to work from anywhere, supported by a team committed to excellence in network stability and performance. You will leverage advanced monitoring tools and collaborate with engineering teams to maintain the integrity and availability of their expansive telecoms network , working within a culture that champions proactivity and efficient problem-solving.

Key Responsibilities

• Monitor network performance, availability, and security using advanced NOC monitoring tools and platforms.
• Respond promptly to network alerts and incidents, performing initial troubleshooting and diagnosis to determine root causes.
• Escalate complex issues to senior engineers or relevant teams, providing detailed information and tracking resolution progress.
• Perform routine checks and maintenance tasks on network devices and systems to ensure operational stability.
• Document all network events, actions taken, and resolutions in the incident management system.
• Communicate effectively with internal stakeholders and, when necessary, external parties regarding network status and impact.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2+ years of experience working in a Network Operations Center (NOC) or similar IT support role.
• Familiarity with network monitoring tools (e.g., SolarWinds, PRTG) and basic understanding of networking concepts.
• Experience with incident management and ticketing systems.
• Strong analytical and problem-solving skills, with the ability to work under pressure in a fast-paced remote environment.
• Excellent written and verbal communication skills are essential for effective collaboration.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Access to online training platforms for continuous skill development.
• A collaborative and supportive remote work culture .
• Opportunities for advancement into specialized network engineering roles.