Network Operations Center (NOC) Analyst - Telecoms

Placements24; Paarl; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Training opportunities

Career advancement

Stable work environment

Job summary

Placements24 in Paarl is seeking a vigilant and detail-oriented Network Operations Center (NOC) Analyst to monitor a large telecommunications network, identify incidents, and ensure service availability in a 24/7 operation.

You will respond to alerts, document events in the ticketing system, and coordinate with engineering teams to resolve issues. Proficiency with monitoring tools (Nagios, Zabbix, SolarWinds) and a solid grasp of TCP/IP and DNS are valued. Willingness to work shifts is essential.

Qualifications

• Previous experience in a NOC environment or as a network support technician within the telecoms industry.
• Strong troubleshooting and problem-solving abilities under pressure.
• Willingness to work shifts, including nights and weekends, in a 24/7 operation.

Responsibilities

• Monitor network performance and availability using NOC tools and systems.
• Identify, diagnose, and escalate network incidents and outages according to procedures.
• Respond to alerts and events, initiating troubleshooting steps and coordinating with relevant teams for resolution.
• Document network events, actions taken, and resolutions in the ticketing system.
• Perform regular system checks and basic maintenance tasks to ensure network health.

Skills

NOC experience

Analytical skills

Shift work

Tools

Nagios

Zabbix

SolarWinds

Job description

About the Role

Our client is seeking a vigilant and detail-oriented Network Operations Center (NOC) Analyst to join their team in Paarl . In this critical role, you will be responsible for monitoring the company's extensive telecommunications network, identifying and responding to service disruptions, and ensuring optimal network performance. You will work in a fast-paced environment, playing a key role in maintaining the high standards of service delivery our clients expect in the Western Cape region. This position is ideal for individuals with strong analytical skills and a dedication to network stability.

Key Responsibilities

• Monitor network performance and availability using various NOC tools and systems.
• Identify, diagnose, and elevate network incidents and outages according to established procedures.
• Respond to alerts and events, initiating troubleshooting steps and coordinating with relevant teams for resolution.
• Document network events, actions taken, and resolutions in the ticketing system.
• Perform regular system checks and basic maintenance tasks to ensure network health.

Requirements

• Previous experience in a NOC environment or as a network support technician within the telecoms industry.
• Familiarity with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
• Basic understanding of network protocols (TCP/IP, SNMP, DNS).
• Ability to work shifts, including nights and weekends, as required by a 24/7 operation.
• Strong problem-solving skills and the ability to remain calm under pressure in Paarl .

Benefits

• Competitive salary and shift allowances.
• Comprehensive medical aid and retirement fund.
• Opportunities for training and career advancement within network operations.
• A stable and supportive work environment.
• Contribution to the critical infrastructure of the telecoms sector.