Network Operations Center (NOC) Analyst

Placements24; Klerksdorp; Hybrid; ZAR 280,000 - 460,000; Full time

Benefits offered by this job

Shift allowances

Hybrid work arrangement

Health & retirement benefits

Job summary

Placements24 is seeking a vigilant Network Operations Center (NOC) Analyst to join its team in Klerksdorp. This hybrid role focuses on monitoring network performance, detecting incidents, and ensuring telecom services run smoothly.

The ideal candidate has an Associate’s degree, 1–3 years in a NOC or IT support, knowledge of TCP/IP, DNS and DHCP, and experience with SolarWinds, Nagios or Zabbix. The position offers shift work including nights and weekends, plus health and retirement benefits.

Qualifications

• Associate’s degree or equivalent in Information Technology, Networking, or a related field.
• 1–3 years of experience in a NOC environment or IT support role.
• Understanding of TCP/IP, DNS, DHCP and common network devices.

Responsibilities

• Monitor network traffic and system performance using monitoring tools.
• Identify, diagnose, and respond to network alerts and outages promptly.
• Escalate critical issues to engineering teams according to procedures.
• Perform initial troubleshooting steps to resolve common network and system problems.
• Maintain accurate logs and documentation of all network events and actions taken.
• Contribute to continuous improvement of NOC processes and procedures.

Job description

About the Role

Our client is seeking a vigilant and proactive Network Operations Center (NOC) Analyst to join their team in Klerksdorp. This hybrid role involves monitoring network performance, identifying and responding to incidents, and ensuring the overall health and stability of the telecommunications infrastructure. You will play a crucial role in maintaining service level agreements and providing timely support to resolve network disruptions. The ideal candidate is detail-oriented, possesses strong analytical skills, and can effectively manage multiple priorities in a dynamic operational environment, contributing to the reliable delivery of telecom services.

Key Responsibilities

• Monitor network traffic and system performance using sophisticated monitoring tools.
• Identify, diagnose, and respond to network alerts and outages in a timely manner.
• Escalate critical issues to appropriate engineering teams according to established procedures.
• Perform initial troubleshooting steps to resolve common network and system problems.
• Maintain accurate logs and documentation of all network events and actions taken.
• Contribute to the continuous improvement of NOC processes and procedures.

Requirements

• Associate's degree or equivalent experience in Information Technology, Computer Networking, or a related field.
• 1-3 years of experience in a NOC environment or similar IT support role.
• Understanding of network protocols (TCP/IP, DNS, DHCP) and common network devices.
• Familiarity with network monitoring tools such as SolarWinds, Nagios, or Zabbix.
• Ability to work shifts, including nights and weekends, as required by the operational needs.
• Strong problem-solving and communication skills, capable of working effectively in a hybrid model.

Benefits

• Competitive annual salary and shift allowances.
• Hybrid work arrangement providing flexibility.
• Comprehensive health and retirement benefits package.
• Access to continuous training and development opportunities.
• Collaborative team atmosphere with opportunities for career growth.